Refund policy
RETURN POLICY
We proudly offer FREE RETURNS on all domestic U.S. orders! We are so confident in our product and know you will love it, but know that sometimes things just don't work out!
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 21 days of your order being fulfilled. Items must have tags still attached and be unused, unwashed and in their original condition. Your return will be refunded in form of store credit only.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items purchased from the LAST CHANCE Collection or marked as FINAL SALE can not be returned.
To start a return, you can contact us at lookwhatididbyip@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lookwhatididbyip@gmail.com.
DAMAGES AND ISSUES
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier. If your item or items get delivered and have defects, please email lookwhatididbyip@gmail.com a photo of the defect along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
LOST PACKAGES
We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.
ORDER CANCELLATIONS/CHANGES
If you would like to cancel your order, we can do so as long as the order has not shipped. Please email us at lookwhatididbyip@gmail.com to cancel or change your order.
WORLDWIDE SHIPPING
We are not responsible for any international duties/taxes/tariffs charged to customers upon international delivery. If packages are declined or returned back to us, you will be refunded your order value minus the international shipping cost.